Waterstones

Don't like wasting money

Hi I purchased a eBook from Waterstones and have not received it has it did not load down properly so I emailed them, they sent me a email to help me but I have tried and tried but are still having no luck. so I emailed them back and asked for a refund they still not give me one so I told them I was going to rind head office and all they keep doing is ignoring me.I have also phoned them twice I will never purchase another item from them. I wish I had read the revives
I would not have purchased the ebook