I shop at Waitrose and really like the experience and their products- I thought I'd try Ocado for convenience, I wish I hadn't!
My first delivery was cancelled due to an issue at the Warehouse, I only found this out as after waiting til the end of my delivery time I thought I'd check my emails to ensure I had the right time and I found an email in my junk mail saying that my delivery had been cancelled- there was no phonecall and I only had 1 hour until friends were coming round for dinner so I ended up having to get a takeaway- not impressed!
However, I understand problems happen outside of peoples control and their customer services were apologetic and offered me a voucher. I rebooked my delivery for the next day.
When it was delivered a raw chicken had been packed in with grapes and cooked ham which I wasn't impressed with- not at all hygenic. Also I had ordered a dessert for our Sunday roast but this wasn't delivered and there was no alternative offered so I ended up having to go to my local shops to get pudding!
I thought I'd try them again but the delivery is now an hour late - I had a phonecall from the delivery driver but this doesn't make up for the fact that a 3rd occassion they have been pretty useless.
In future I'll either get in the car and go to Waitrose or use the Sainsburys delivery which seems much better.
I don't recommend them at all!!
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