Jess Sweetman´s profile

Reviews (1)


Lost passports, horrible customer service, misleading, slow, inefficient...... arghhhhhhhh

I posted my husband's passports using Parcelforce worldwide's secure 3 day delivery. Tried to use their online tracker, which may as well have been written in Mandarin. Three weeks later and no parcel.
I sent two emails, 4 days apart to enquire what had happened. No reply.
I phoned them. they said they'd look into it. Three further days later I get a call from a customer service operative who didn't seem to have a clue what he was talking about. He said he'd just contacted the US office and would "launch a thorough investigation."
Suffice to say they've now admitted that they've lost the passports. Didn't apologise. Didn't offer anything. I've applied for compensation online and, surprise surprise, have heard nothing.
I can't put into words how angry I am at this horrible company.

Laurie Durand found this review useful

Jess Sweetman´s profile

profile image of Jess Sweetman
Jess Sweetman
London, United Kingdom