i ordered a jumper for my girlfriend, it turned out to be too small, i returned to the store via post, along with a short note to explain the issue and request the next size up. The jumper turned up within 2 days of sending it back to Chemical-Records. Customer service is first class.
I have ordered a few things from them in the past, and they always arrive on time, and on the rare occassion that i have had to return items, they have responded helpfully and quickly.
A great online store, with a great range of products and always good deals.
Stefano Perciballi found this review useful
Have been buying stuff from Urban Industry since they set up (their first shop was just down the road). They always have one of the best selections i've found from any streetwear store, with lots of Ltd pieces and some good offers.
Their web order service is excellent, with items always delivered on time.
Can't recommend highly enough!
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