Simon Vincent´s profile

Reviews (2)

Merlin Cycles Ltd

Usual great prices and ultra fast shipping. Thank you Merlin :-)

Great light, great price and usual great customer service

Global Bike

Amazing price with an outstanding level of customer service

After nearly buying my Ghost AMR from one of the major online retailers, I just thought I would Google to see if there was a better price about. I am glad I did as in doing so Global bikes was discovered. They had the model I wanted in my size at a price over £100 better than the other retailer. On top of this best price, the level of customer service received was outstanding. I was called to say the bike had arrived, was being built and then sent out. Less than 24 hours later the bike had been sent out was was promptly delivered within the 1 hour slot by Global's Courier company. On receipt of the bike which had clearly been "fully checked and built" as opposed to just shipped out in a factory state, I had a query with the mechanics of the rear suspension have never owned a full suspension bike before. On ringing Global I was put through to one of the team who talked me though this in detail and my questions were answered with knowledge and passion, as opposed to me just speaking to a call center operative working off a script.

In conclusion I will certainly be recommending Global to my friends and will have no hesitation in coming back to them for any further bike purchases in the future. In today's world of ever competitive prices it is such a breath of fresh air to find a company that is ultra competitive on price, but has a level of customer service that takes one back to the days when the customer really did matter.

Simon Vincent´s profile

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Simon Vincent
United Kingdom