I ordered a duvet from them and after 15 days, they finally decided to deliver it. Then the delivery people just did not turn up but kept updating the systems to say they were. brand alley charge a lot for delivery as well. When I complained, brandalley refused to even refund me my delivery charge and as I type this, my duvet is still not here.
Speaking to customer service is like speaking to brick walls. Too stupid to think for themselves or put themselves in the customer's shoes.....
I repeat, do not buy from if you want your purchases to turn up at all.....
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