ACHICA

Goods faulty and other not turned up. My first order! No response from them!

This was my first order. One item turned up damaged more like a second. The second part of my order has still not arrived... This is now 4 weeks since ordering. I emailed about the faulty order and no response... I have sent 3 emails so far and nothing! You cannot call them it's crazy! And when I go to check on my email to them with the reference no given it says error! Even though this is linked from the site. Very annoyed and feel ripped off! No way of even speaking to them or when you email you get ignored... I am not happy.

01 November 2012

Reply from ACHICA

Hello Jenny,
Thank you for taking the time to review your recent experience with ACHICA.
We are sorry to hear your order arrived to you in a damaged condition.
We see you have submitted two enquiries into our helpdesk and an ACHICA agent has been in contact on both occasions to assist with your query.
We are happy to hear your issue is now resolved, and if there is anything else we can help you with please do not hesitate to contact our helpdesk again.