David Butler´s profile

Reviews (3)

Shiply

A simple idea very well executed, does what it says on the tin.

Was a bit unsure of the idea to start, but had need for a bulky collection/delivery from Northern Ireland to Cambridgeshire, so did the usual net trawling, came across Shiply, put in the details, waited for the quotes, waited for a good one, accepted it, got it delivered.
Perfect,
Will definitely be using Shiply again

FFX

Best price, very easy to order, Extremely quick delivery, PERFECT

Stumbled over FFX via google, couldn't find any one else to better the price, web site very easy to use,
They use DPD service which also is very good, they let you know what hour your parcel will arrive,
Couldn't ask for more.
Will definitely come back soon

Go-Electrical

EXTREMLY POOR SERVICE NOT EVEN AN APPOLOGY!!!

I purchased a new Sensia at the beginning of October, they kept me very informed as to delivery time, got a text first thing the morning of delivery from courier for a one hour window, great, and the price was the best I could find. Only problem, when I opened the box, it wasn't a Sensia but a SIESTA!
Hardley the same, really. Let alone the price, some £200 difference! The size of the unit is tiny. You might have thought there checks before delivery would have picked up on this, but no.
So emailed customer service, explained the problem and requested a replacement.
Later the next day I had a reply from them, no real appology aside a "this is a very rare occurrence" and that go-electrical will send out the correct model and a collection/returns authorisation note for the other, no problem, advised go-electrical that the package would be left in secure location and to advise the courier. Low and behold, got an email from courier later that day saying parcel had not been delivered as no return parcel available, agreed with courier to re deliver the next day and collect, had to take day off work, plus another delay on receiving the Sensia, by now we are in the second week by the way.
Tuesday, the correct item arrived, when asked, the courier advised he had not been advised on the item being left in secure place, (the place he left it in previously) had he known he would have done so. I got home looking forward to using my new investment, opened shipping box, removed main item, and found the Sensia had quite obviously been opened previously, the little round security sticker had been peeled off already, once removed it was obvious somebody had used the item before as the Euro plug adaptor had been fitted to the power pack and some of the packaging had been removed, plugged it in and guess what, dead! Nothing! Not a bean!
So a week or so later, still nothing to show for nearly £250!
Emailed customer support again, they would arrange the courier to collect and issue refund as and when, no apology, not even would you like another!
Eventually got collected (from safe place, after being told very firmly to advise courier!)
Two days later, still no refund, this time had to ring Go-electrical and advised that refunds are done on a weekly basis and it usually on a Thursday.
THURSDAY!!!! I think not, had to threaten a claw back via PayPal before any action was considered, and first thing the next morning (weds) two and a half weeks after initial purchase, I got my refund.
All in all a good price ruined by extremely poor customer service, I'm more than happy to support small business but if this is the way they operate, shoddy practice, lack of manners etc, its no wonder we as consumers use the big company's

29 October 2012

Reply from Go-Electrical

Thank you for your order.
Please accept our sincerest apologies for any inconvenience caused by this matter. We are very sorry that you received the incorrect item; we have launched an investigation with the warehouse team to find out how this error occurred so they can prevent it from happening again. We are sorry that the information about the safe place was not originally passed to the courier, as stated in our delivery policy all deliveries must be signed for, so we will be investigating with DPD why the original item was left without a signature. With the reverse it service to swap an item, the returns label needs to be attached to the item being returned, and therefore DPD shouldn’t complete a reverse it service without someone being present. We are sorry if this information was not passed on to you, and we will look into this with the customer support team.
Please be assured that all of our stock is brand new, unopened and unused direct from the manufacturer, and all returned/opened/faulty stock is kept in a separate warehouse and is sent back to the manufacturers on a weekly basis. We will be speaking with Pure about this matter, especially as the item was dead on arrival to you. As you had advised in your email that you wanted to return the item for a refund we arrange collection, and your payment has been refunded. We are sorry if an apology was not given, and again we will be looking into this with our customer support team.
Our Terms and Conditions state that all refunds are processed on a weekly basis, however by law we do have 30 days to process a refund.
Please accept our sincerest apologies for any inconvenience caused by this matter, and please be assured that we will be looking into how these errors occurred, and how the issue was handled with the entire Go-Electrical team.
Kind regards,
Jennie Moor
Customer Service

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David Butler
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United Kingdom

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