Lawrence Ndjampouop´s profile

Reviews (1)

Hallmark

THE SERVICE WAS VERY POOR

I bought a birthday card on their website that they were meant to send to a friend who lives in London. ( I live in Paris )

I placed the order on thursday 17th so he could receive the card no later than the 22nd ( his birthday ). Today is the 27th and he still hasn't received it. 3 working days for the card to be delivered so they said, well not true at all.

I wouldn't recommend to use them. I'm SO disappointed as it was meant to be a surprise and it ruined everything.

I would have appreciated to be asked if I wanted them to send the same card again to my friend because there is no way I can find and remember what I had written in that card.

SO unprofessional!!!

Karen Johnson found this review useful

29 October 2012

Reply from Hallmark

Hello Lawrence,
We are very sorry your friend did not receive his card.
Please get in touch on 0845 094 5094 or email us at help@hallmark.co.uk and we will happily try to get the card sent again.
In the meantime we will follow this up with our customer service team.
Apologies once again and we hope your friend had a good birthday.
Kind regards,
The Hallmark Team

Lawrence Ndjampouop´s profile

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Lawrence Ndjampouop
Reviewer
1981
United States

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