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Reviews (1)

Travel Republic

EXTREMELY POOR CUSTOMER SERVICE WHEN DEALING WITH CUSTOMER COMPLAINTS, ONE WOULD EXPECT THE UK LEADING ONLINE TRAVEL AGENT TO HAVE THOROUGH PROCEDURES IN PLACE

We booked accommodation for 1 night staying at - Dayripper Apartment, Liverpool. On arrival at our accomodation (3/3/12 2pm) we followed our instructions and called the telephone number Travel Republic had provided us with in an email 24 hours earlier. We spent 4 hours on a street corner, continuously attempting to contact the owner and the agent by phone and email but this was to no avail. At 6pm I received a voice mail from Travel Republic informing me that the accommodation had been double booked and it was too late in the day to assist us with an alternative as the office was closing. We had no choice than to wander the neighbouring streets (with our luggage)looking for a hotel with a vacancy. This was somewhat of a joke to most of the hoteliers in the city and its outskirts as Liverpool FC had played Arsenal at home that day and the city was fully booked. We finally managed to get a very basic room which had been adapted for wheel chair users and was specifically let to guests with disabilities and or limited mobility. As we are not wheel chair users the room was very uncomfortable as all the furniture and facilities met with disability standards. Furthermore as the hotel was 6 miles out of the city centre we could no longer walk to the event venues, instead we had to organise taxis to and from each event, and to the train station the following day. However as it was 715pm before we eventually found somewhere to stay we had not only forfeited the entire day of our city break but also lost out on the prebooked activities we had planned. Travel Republic have taken no responsibility for this occurrence and refer that it is the owner who is at fault and therefore it is down to the owner to rectify it. Travel Republic have tried since April to contact the owner but have been unsuccessful (eventhough the apartment is still being let through Travel Republic therefore one would think they would be in regular contact regarding bookings etc.) Although the cost of the apartment was eventually refunded, I had to request it once I had returned home. The whole weekend was completely ruined through no fault of my own, and in these circumstances I feel it is only right tha either the apartment owner or agent accept responsibilty and compensate me for my losses, upset and inconvenience as a result of their negligence.

Kathryn Barlow´s profile

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Kathryn Barlow
Reviewer
1973
Hedon, United Kingdom

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