We have been with FU for just over a year now, and TWICE in the past year, we have not only been accused of not paying our bill, but on several occasions have failed to even receive a bill. We received plenty of correspondence when they thought we hadn't paid our bill,when we rang them up about the latter, after confirming with the bank that it had been paid,they told us the money had been paid and they informed us that they never said we hadn't paid it,EVEN though we had been receiving letters from solicitors acting on their behalf claiming we hadn't paid it. We have now got another solicitors letter claiming that once again we have not paid them £210.90 when in actual fact we HAVE paid it and are in possession of receipts proving this, Will be ringing them on Monday and recording any calls we exchange. Its an absolute travesty and we are seriously considering switching providers.
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