Alicia Garcia´s profile

Reviews (1)

Zleeps Memory Foam UK

Great value, great sleep, but not good delivery service

Great costumer service. Made some questions prior to place my order and got very exhaustive reply in few minutes. Ordered on Sat morning, got confirmation next day and shipment notice on Monday. So far, so good.
According to the tracking system my matress was "out for delivery" at 8.30 On Tues morning, only to be delivered @ 7.00pm that evening. That made me spend the whole day off out of work. Poor tracking system!!
To make it worse, the courier man refused to bring the matress up to my flat (I live in a 2nd floor) and left the matress in the hall downstairs. It was a titanic effort for me to bring it to my bedroom by myself. Worse costumer service from the courier.
I would suggest to Zleeps to re-consider the courier they work with.
I have knocked two stars just purely because the courier. I do believe this is part of the service offered by Zleeps that should be improved. Other than that, the matress is what I expected, good value for money and super-comfy. I have now been sleeping in the matress for two weeks and my back aches have finally disapeared! Thanks Zleeps!!

08 November 2012

Reply from Zleeps

Hi Alicia,

I'm very sorry to hear that your experience with us didn't meet your expectations. I'm sorry it has taken so long to reply to your review, but we've been working hard to offer other couriers to our customers. After reading your review we now offer UPS delivery, as well as Yodel - as we're always trying to make sure our customers have an experience that surpasses their expectations.

It's a shame you knocked off two stars because of Yodel, as we feel that should have been directed to Yodel's own TrustPilot page - but we appreciate your feedback nevertheless.

Have a nice day Alicia!

The Zleeps UK Team

Alicia Garcia´s profile

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Alicia Garcia
London, United Kingdom