Needed to change a reservation at the last minute and got outstanding customer service. Otherwise, the site does what it promises. Slightly disappointed to discover that in many instances the toprooms price is the same as booking direct with the hotel, I thought it was always at least a bit less but obviously was mistaken. Also, we nearly didn't choose a particular hotel because the reviews on toprooms were predominantly negative. Luckily we checked TripAdvisor and saw many more positive reviews - we really enjoyed the place we chose, and it would be sad if others were turned off by the site-reviews.
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