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Reviews (1)

valucomputers.co.uk

Dirty computer

I bought a laptop for my son.

Problem 1:-

PSU lead was damaged and val-u-computers sent a new one.

Problem 2:-

Computer was dirty, lots of crumbs in battery compartment and in keyboard.

Obviously the computers stated as grade A are not being inspected correctly before shipping.

Result :-

Will not use val-u-computers again.

29 October 2012

Reply from valucomputers.co.uk

We emailed Mr Smith as soon as we saw these comments (which is the first time we had been made aware of the cleaning issue) to offer a replacement or other solution. Apparently Mr Smith is abroad so it is too late to send a replacement laptop although we have already sent a new power adaptor.

If a laptop is sent out which has been not cleaned to our customer's satisfaction or has a fault on arrival we will send a replacement ASAP and collect the original laptop. We are constantly reviewing our procedures to ensure that these issues are few and far between.

spencer smith´s profile

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spencer smith
Reviewer
United Kingdom

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