Never ever again.
After registering our newly formed business, getting premises to trade from we are finding it hard to find a non credit business account. The accountants who dealt with everything for us guaranteed us excellent service from Natwest and to go with them.
Day 1 - Received a call from a Account Manager at Natwest, I was in a meeting and could not take the call so she left a message saying she would call back in 15 minutes and if she could still get hold of me she would call me the following day.
Day 5 - Received a call from the same lady saying we were missing each others calls, this is absolute rubbish, I have no number to call her so how could I call and I have received no missed calls. Anyway she said they could a conference call with myself and my business partner as we could not go to Natwest. A time was made, I would have to travel 50 miles in order for us to be together to make this call.
Day 6 - Drove 50 miles and no call came, waitied for an hour and still no call.
Bottom line is if Natwest deals with us like this before we join them what on earth are tyhey going to be like if we join them.
They obviously do not need the business.
NEVER EVER AGAIN AND I AM GOING TO MAKE SURE THAT EVERYONE I KNOW NEVER USES THIS COMPANY. I MADE A MISTAKE AFTER HAVING 2 OPTIONS FOR MY FLIGHT BACK FROM SA IN 2013. I PRESSED THE WRONG OPTION SO I HAVE A 12HR WAIT IN CAIRO INSTEAD OF A 3 HR WAIT. I REALISED THE MISTAKE AS SOON AS I RECEIVED MY CONFIRMATION EMAUIL, NOT THE TICKETS, JUST A CONFIRMATION OF PAYMENT. I THEN EMAILED THEM IMMDEIATELY AND ASKED THEM TO CHANGE IT. AN HOUR LATER MY E TICKET CAME THROUGH WITH NO CHNAGES. I THEN PHONED AND THE GUY ON THE PHONE SAID HE COULD NOT HELP ME AND JUST POUT THE PHONE DOWN. I PHONED BACK AND SPOKE TO A 2ND GUY WHO SAID IT WOULD COST ME £25.00 PER TICKET, I EXPLAINED THE EMAILS TO HIM AND HE DID NOT WANT TO KNOW SO I SAID GOODBYE AND EXPLAINED I WOULD NEVER USE THEM AGAIN. I THEN EMAILED THEM ASKING TO CHNAGE THE FLIGHTS AND I WOULD PAY THE £25.00 PER TICKET. 8 HRS LATER I GOT A REPLY SAYING IT WAS NOT £25.00 BUT IN FACT OVER £280 TO CHANGE.
I THEN EMAILED THEM BACK AND EXPLAINED MY 1ST EMAIL BEFORE THE ISSUE OF THE TICKETS AND HAVE NOT HAD A RESPONSE. THERE MUST BE SOMETHING WE CAN DO ABOUT THIS AWEFUL COMPANY.
For most of us "Priority Express Delivery" means that the delivery would be given prority and be an express delivery, well that is not what it means to Seapets. To them it means "we will take your money and deliver when we feel like it". That is what it should say on their checkout basket. I ordered on Wednesday, paid the extra for the "Express" service, phoned on Friday asking where my product was and was told it would take 7 days. I have reported the issue to trading standards for the misleading way they get money out of us. I have asked for a refund, doubt it will be any quicker. BE VERY CAREFULL WHEN BUYING FROM THIS COMPANY.
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