Jennifer Hetherington´s profile

Reviews (3)

SerenataFlowers.com

Worst service

Worst customer service , complained atleast 3 times now still haven't heard anything back.

29 March 2013

Reply from SerenataFlowers.com

Dear Jennifer Hetherington,

Thank you for the feedback it is very much appreciated.

I am saddened to hear you are not happy with the customer service you have experienced.

Upon looking at you order I can see that the customer service team responded to your complaint requesting photographs of the bouquet so that they would be able to assist you.

Unfortunately it would appear that they have not received any further communication from you to be able to try and resolve any problems experienced.

Please could you try contacting them again and I am sure they will do there best to help you.

Again my apologies for any inconvenience caused

Kind regards
Steph
SerenataFlowers.com

Missguided

really bad customer service

i ordered a dress last night, i got an email to say my order was confirmed but i've recieved no email to say my order has been dispatched or anything and its now midday. normally on any other site i've ordered from i recieve an email early next day to see it's been dispatched. i wouldn't be worried but after reading all the reviews i now am! i called the reception desk because someone left a number on here and the woman on the other end was really rude to me and was no help at all. i REALLY regret not reading the reviews before i ordered from this website. im now hoping my dress comes in good condition because i dread having to ask for a refund from this site. i think it's really dreadful and can honestly say i will never order from this site again

Alix Kegg found this review useful

13 December 2012

Reply from Missguided

Hi Jennifer,

I cannot apologise enough for the behaviour of our receptionist and I can assure you that this will be addressed. I invite you to contact me at customerhelp@missguided.co.uk to investigate this further.

Best Wishes,
Grace xx

Allfancydress

something for everyone! great place to shop!

I ordered a zombie school girl outfit from allfancydress, i ordered it before 5 so it was shipped the same day and arrived 3 days later which i was really pleased about! the outfit was a great fit, and just in time for halloween. will deffinetly shop here in future, great affordable prices aswell!! would reccomend to anyone

Jennifer Hetherington´s profile

profile image of Jennifer Hetherington
Jennifer Hetherington
Reviewer
1992
Manchester, United States

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