Have bought several items from trekkinn.com now and have had great service on both occasions.
When a faulty product was delivered they handled the return and replacement well.
Great deals are to be had with their regular 48hr discount offers.
I have mixed views of 3, the speed of delivery of a new phone is great and network coverage is pretty good over the uk. Except at my home, but I do now have a home booster kit that they offer for free :)
This doesn't make up for the fact that they choose to operate their general customer support call centre overseas. Operatives struggle to understand what you are trying to achieve.
We recently signed up for a new 2yr £33/mth contract and wanted to cancel the current £15/month PAYG contract both with 3. Trying to cancel this contract proved very annoying as the customer service representative would not listen to what we were saying and kept trying to convince us we should upgrade. We already had the new phone and they just would not cancel the PAYG account, we got pushed around 3 different people for nearly 1hr and were almost late for dinner.
On another occasion I wanted to arrange a new 2yr contract and also receive a home booster kit as network coverage at home was very poor. I spent 4 calls each over an hour trying to achieve this simple objective and yet they still managed to mess it up and didn't deliver the booster kit on the first attempt.
They do seem to have chosen the right people when you contact home booster kit support. They are friendly, supportive and very knowledgable.
Hence my mixed feelings if I could i'd give then a 2.5.
Recently used the site to buy a running gilet and they price matched a price I found on another store.
Good service and delivery was quick.
Only friction was that they only price match over the phone and not through allocating a special one-use discount code to use on their website.
Lindy produce some great products which are very durable and get the job done. The whole range of products that they supply have served me well over the years. Very satisfied customer and will definitely continue buying their products.
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