Lorenza De Monte´s profile

Reviews (1)


At first disappointing, but then great complaint service!

I wrote this a week ago:
"Unfortunately I haven't searched online for the company name before I ordered. I wish I would have, because now I am having the same problems as everyone else here.
I ordered a nice but expensive bedding set on the 10th of october. I chose the 24th as my prefered delivery day and got confirmed this. But nothing happened on the day, so I called the service line and got told it would arrive on the 25th. It didn't though and after 2 days sitting at home and not leaving the house just in case my order would arrive, I was already pretty mad. It didnt arrive on Friday either. I sent an email, and got a reply with many apologies and the promise to get a call today. Of course nothing happend, so I gave them another call, to find out it actually hasn't even been dispatched yet. (all the other days, i got told it was dispatched)
After reading all this here, I now canceled my order. I am not willing to carry on this silly "game", the company is playing here.
I want my refund now, and I very much hope it will take place in the next few days. Otherwise I will take legal action."

After posting this, Parachi (who also answered on the review) contacted me straight away and sorted out my order in no time. 24 hours later I got my items.
She was very friendly and very helpful and I am very thankful for her service.
All in all I have to say, there seems to be something going wrong with their suppliers. In my oppinion they should make sure these problems stop, otherwise they will loose a lot of customers.
But great complaint service!
Thank you very much again!

29 October 2012

Reply from www.worldstores.co.uk

Dear Lorenza De Monte

Thank you for your feedback, I sincerely apologize as you have not received the item on the date specified and had to wait in for delivery.

Please allow me to investigate into this with the relevant department and contact you to resolve this matter for you.

Kind Regards

Lorenza De Monte´s profile

profile image of Lorenza De Monte
Lorenza De Monte
Portsmouth, United Kingdom