David Hutchings´ profile

Reviews (3)

SmartBuyGlasses UK

Genuine product and good service at a competitive price

Ordered a pair of Raybans after a lot of on line research. Smartbuy were a good price and lived up to most of their reviews, by communicating order progress and delivering a genuine Rayban product in good time. I'll use them again in the future. Recommended.

allbeauty.com

Cheap perfume, awful service

Best pay for a premium delivery service if you want your goods in a sensible timeframe - which negates their price benefit versus the High Street. I ordered perfume on 17/10 and am still waiting for it on 29/10. Their customer service response just fobs you off with having to wait up to 12 days before they can refund you. Sorry, but even Royal Mail deliver within a week from Channel Isles. I had to buy the perfume from Boots as it was a Birthday present. Very frustrating!

05 November 2012

Reply from www.allbeauty.com

Thank you for your feedback, we’re sorry to hear that your order has been a little delayed. The majority of orders being dispatched with our standard delivery service are delivered within the estimated 4 to 6 working days (Monday to Friday). However we allow up to 12 working days for our standard delivery orders to arrive before we can resolve this for our customers as on rare occasions customers orders can be delayed in the postal system.

However we do have a 30 day returns policy for unopened goods should you wish to return them, please see our website for details.

If we can be of any further assistance, please do not hesitate to get back into contact with us.

Kind regards,
Customer Service Team.

Argos

Worst on line customer service, by a margin

I ordered a sofa and footstool on 1/6 with a promised delivery within 8 weeks. Despite stock being allegedly available, and them taking over £1000 fom my account, I was told that my agreed delivery date would be delayed due to a lack of stock in the UK. Delivery was then made of the sofa only on 2/8 - 9 weeks. No advice as why the footstool wasn't delivered. A couple of phone calls to their useless Customer "Service" and I managed to sort delivery out for 4/9 - 13 weeks, but only because I chased it. Still waiting for a resolution to my customer complaint lodged on 29/8. Disgraceful. No wonder Home Retail Group is struggling. Don't bother

David Hutchings´ profile

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David Hutchings
Reviewer
1967
Corby, United Kingdom

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