Ordered a pair of Raybans after a lot of on line research. Smartbuy were a good price and lived up to most of their reviews, by communicating order progress and delivering a genuine Rayban product in good time. I'll use them again in the future. Recommended.
Best pay for a premium delivery service if you want your goods in a sensible timeframe - which negates their price benefit versus the High Street. I ordered perfume on 17/10 and am still waiting for it on 29/10. Their customer service response just fobs you off with having to wait up to 12 days before they can refund you. Sorry, but even Royal Mail deliver within a week from Channel Isles. I had to buy the perfume from Boots as it was a Birthday present. Very frustrating!
I ordered a sofa and footstool on 1/6 with a promised delivery within 8 weeks. Despite stock being allegedly available, and them taking over £1000 fom my account, I was told that my agreed delivery date would be delayed due to a lack of stock in the UK. Delivery was then made of the sofa only on 2/8 - 9 weeks. No advice as why the footstool wasn't delivered. A couple of phone calls to their useless Customer "Service" and I managed to sort delivery out for 4/9 - 13 weeks, but only because I chased it. Still waiting for a resolution to my customer complaint lodged on 29/8. Disgraceful. No wonder Home Retail Group is struggling. Don't bother
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.