A Stanley´s profile

Reviews (1)

aspect.co.uk

You'd waste your time and money. A real review.

Very poor service. Please take 2 minutes to read this, unless you like to have your time and money wasted by a poorly organised company: Our shower door was broken. Damien Trehy from Aspect came round to give us an estimate. He spent 10 minutes in the house, during which time he told us several times that we would NOT be charged for the estimate there that day, and then spent a further 30 minutes outside in the road "getting an estimate" for us. He left without giving us an estimate. That was 15th September. Aspect sent us an estimate NINE DAYS LATER (24th September) for £382! (During that 9 day wait we had the shower door fixed for £80). We were also charged £126 for the 10 minutes Damien Trehy spent in our house NOT giving us an estimate. Even after he told us numerous times that we would NOT be charged for his estimate there. When the invoice arrived it said that he was on site for 45 minutes! I wrote 4 e-mails in total to: Ana Antonio, Daniel Newton and the Invoicing department. No-one responded. I called 22nd October and spoke to Harry in customer service who was unable to put me through to accounts. I told him very strongly the problems I was having and he assured me I would be called back. I asked him when and he couldn't say. It's now a week later and no-one has called me back nor e-mailed. In summary: took up our time, lied to us about cost, took 9 days to give us an estimate, charged us £126 for 10 minutes of totally unproductive 'estimating', estimated an extortionate sum, took up hours of chasing them and never responded to any messages. This company does not care about its customers. I wish I had read the online reviews (yelp) first that I have since seen. Unfortunately they are far worse stories than this one. Please shop around further.

Clive Titmussand Deepak Mukerjee found this review useful

31 October 2012

Reply from aspect.co.uk

Hello, this is Will Davies, Managing Director of aspect.co.uk.

I am sorry to hear about the poor communication you have experienced; that is not typically how we operate. However it seems on this occasion we have let you down; for this we apologise. We are very proud of the 97% satisfaction rate we uphold over the 150+ jobs carried out every day but it is unfortunate that our procedure was not followed correctly in this instance.

I want to assure you that we are looking into the case and someone will be in touch very soon.

A Stanley´s profile

profile image of A Stanley
A Stanley
Reviewer
London, United Kingdom

About