Claudia Froggatt´s profile

Reviews (4)

P4D | Parcels for Delivery

Excellent Customer Service

They have Excellent Customer Service and always reply to emails quickly.
They also quickly refund if the courier doesn't turn up.
The only negative I have to mention (and the reason why I don't give all 5 stars) is, that they still deal with City Link which is an extremely unreliable delivery company, and it's unacceptable to expect us to have to wait in for a full day, just for these guys not to turn up.

Nextday2go

Scammers

Stay well clear if you need to send a parcel off AND do not wish to lose your money!!
Never ever use these people they will rip you off (if this company exists at all)!
They also deal under the name 'Parcel Friend'.
I've contacted Watchdog and also got an appointment with the Citizens Advice Consumer Service.
I booked a collection for my parcel 2 days in advance, on the day they were supposed to collect they sent a 'note' asking me to confirm the delivery address (there was no field or link to actually fill the address in AGAIN), which I duly did by responding to the email, within 2 hours of receiving their message, I also asked if anybody would still be coming that day.
Nobody turned up, and neither did anybody respond to my emails (by then I had send several emails via 'Contact Us' on their website AND direct emails).
There is no telephone number or contact address or any names, neither on their website nor in their PayPal account or in their emails, so I was totally unable to contact them personally.
They then after 6 days (!) sent me another 'note' (again, to which I was unable to respond directly), telling me at 11.50am that a driver will collect that very same day!?
And if there was a failure to collect, they'd charge me £10.
Needless to say, my parcel had meanwhile gone (via a reliable courier).
They seriously expected me to stay inside my house waiting for their driver to turn up a week later than booked!

Parcelfriend

Scammers

Stay well clear if you need to send a parcel off AND do not wish to lose your money!!
Never ever use these people they will rip you off (if this company exists at all)!
They also trade under the name 'Nextday2go'.
I've contacted Watchdog and also got an appointment with the Citizens Advice Consumer Service.
I booked a collection for my parcel 2 days in advance, on the day they were supposed to collect they sent a 'note' asking me to confirm the delivery address (there was no field or link to actually fill the address in AGAIN), which I duly did by responding to the email, within 2 hours of receiving their message, I also asked if anybody would still be coming that day.
Nobody turned up, and neither did anybody respond to my emails (by then I had send several emails via 'Contact Us' on their website AND direct emails).
There is no telephone number or contact address or any names, neither on their website nor in their PayPal account or in their emails, so I was totally unable to contact them personally.
They then after 6 days (!) sent me another 'note' (again, to which I was unable to respond directly), telling me at 11.50am that a driver will collect that very same day!?
And if there was a failure to collect, they'd charge me £10.
Needless to say, my parcel had meanwhile gone (via a reliable courier).
They seriously expected me to stay inside my house waiting for their driver to turn up a week later than booked!

My tracking number (which works on both sites) is: PFA777121B120A36AA4C29.

So, as you can see, I booked them on the 29th of October to be collected on the 31st of October 2012, and then they contacted me on the 6th of November (1 week after booked date), telling me they'd collect ON THE VERY SAME DAY.

City Link

Worse than Hermes, and this should mean a lot!

This is now the second time this happened to me (different consignments though).
My tracking number today is: LIN72137
I booked for this parcel to be collected 2 days before collection date (so, well in advance!).
Waited in ALL DAY - in vain!
The first time it happened, I got told the driver didn't have access (even though I was in all day) and apparently had left a card - and NO card was left either!
The drivers for this company are lying!
I don't yet know the reason for today's no-show, but I reckon it'll be a similar scenario.

Claudia Froggatt´s profile

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Claudia Froggatt
Reviewer
1971
Manchester, United Kingdom

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