Noyb´s profile
Reviews (1)
FashionEyewear.co.uk
Goods delivered but slow
Happy with the goods but took a week or two to come which wasn't clear when I ordered (I only wanted frames not lenses so thought would be quick). No emailed info arrived, not an order confirmation, not a delivery slot - though an invitation to join the Facebook group did make it - so address was correct. I would take off another star but I've very occasionally had this problem before so may be something odd about my email...
30 October 2012
Reply from Fashion Eyewear
Noyb´s profile
United Kingdom
About
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We would like to thank you for your custom and taking the time out to leave us with your feedback.
We are sad to hear about the email problem you had experienced so we decided to take action by investigating into this matter. We have found that an email confirmation was sent to your email address. Sometimes due to certain email settings or your email provider, our confirmation email may have pushed through to your spam or junk folder.
Regarding the delivery times, it is mentioned in the email confirmation that your item could take up to 5-10 working days to deliver however it was unfortunate that you were unable to receive this information. We sincerely apologise for any inconvenience this may have caused you.
We hope that this will not deter you from using our services again when you want to save on your designer eyewear online.
Warm regards,
Customer Services