I am living in New Zealand and I went with Arena Flowers to organise a bouquet of flowers for my partners birthday, who is currently in London.
Delivery was organised for the following Monday and I was told that there would be an email confirmation of delivery. My partner stayed home that day, but the delivery (or even an explanatory email) never came. Because the flowers were supposed to be a surprise, I had to look into this myself.
The delivery had been returned to the depot claiming the address was too hard to find (a quick Google search brings up the house, with front door plainly visible). At this point emails were sent to both Arena and DPD (couriers) asking for delivery to be attempted again, reconfirming the address and providing its location in Google maps. I received no response from either company, and the following day, the flowers were once again not delivered. At this point I am extremely concerned that the $100+ bouquet of flowers I've paid for are sitting out of water at some depot.
Because my emails were ignored, my partner had to contact the courier company herself to request the delivery of the flowers. This completely ruined the surprise and experience of being confronted with a beautiful arrangement at her front door.
The flowers eventually arrived Wednesday lunchtime, 2 days late, but were "The best flowers she's ever received" and even made her cry... which is good! With that in mind, I am still unhappy about the apparent lack of help from Arena Flowers when the delivery was late. I never received on email from them. Even one to confirm delivery, as originally promised.
They are running a flower company.. they supply flowers for occasions - funerals, birthdays, weddings... it is IMPERATIVE that things are delivered on time, and it certainly warrants an apology when things do not go to plan.
A lot of this is DPD couriers fault, but as Arena have chosen them to represent the delivery aspect of their company, and then neglected to contact me or even reply to my emails, they are equally to blame.
In short, Arena Flowers seem to get it right some of the time, but judging from the reviews I've read delivery issues are a serious ongoing problem. I would recommend that people looking to send flowers to loved ones from overseas use a different company. The entire experience was one of frustration and disappointment for both of us, and while it will not be the last time I surprise my partner with flowers, it will be the last time I use Arena Flowers.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook