David McDonald´s profile

Reviews (1)

Suntransfers.com

GOOD BUT NOT PERFECT.

As many others have mentioned here Suntransfers have the best quotes going so we decided to book our transfers from Tenerife airport and back from the hotel in advance. We arrived 25 minutes early and according to our confirmation booking email the driver would be waiting at arrivals with our name being held up on a board. Unfortunately this did not happen so we waited around thinking that maybe the driver was unaware that the flight was early. We decided to ask a Thompson rep if they had heard of Suntransfers and they said to ask around the various taxi/transfer companys located within the arrivals area, this we did and only then when we got to the second company did we realise that we were supposed to go there in the first place and tell them we had arrived. So apart from that bit of a mixup and some lost time everything else went great. I did email the company to point out this error in their instructions to the customer and to their credit they replied immediately and offered an apology and thanked us for pointing it out. We would still use this company in the future without hesitation.

David McDonald´s profile

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David McDonald
Reviewer
1958
Aberdeen, United Kingdom

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