On 3rd October 2012 I made the unfortunate decision to purchase a pool/hockey/table tennis table from UK Sports Imports as a birthday gift for my fiancé. It was a great price and I had really looked around.
My story is long and laborious and involves lengthy arguments with the customer service department…..so I won’t bore you with the details but I will say this…….My experience with this company means I will never order from them again! Due to a mistake on THEIR part, delivery was unsuccessful and they were ultimately threatening to charge me £90 for failed delivery - completely denying that the fault was theirs. Their customer service team were rude and unprofessional and completely talked over me and even more shocking was the fact that the customer service manager <Name Removed> was even more guilty of this than the customer service representative <Name Removed> ….I have to say I felt sorry for <Name Removed> after speaking to <Name Removed>…..!!
I truly would not write a review like this unless I felt it worth warning others – I tend to write reviews when I experience good service as there are a lot of people out there who are ready to write damning reports. However this is truly one of the worst experiences I have ever had when it comes to customer service. You may like to think twice when ordering from this company. Next time I will pay a little extra and by from a different company!!
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