Having had a terrible time with another retailer I have to say Little Trekkers are brilliant. I ordered some great items (and some bargains) which were despatched very quickly. When there was a slight mix up over the name on the parcel, they were very easy to deal with and helpful. Love the items and would shop with them again.
I've been waiting since November for an item. Verbaudet never update you and when you waste your time contacting them, they tell you '7-10 days'. Worse still, when you change the sizing because your baby has grown since you placed the order 4 months ago they give you totally wrong sizing information (the website says 18m will fit till 18m, however, the advisor said from 18m!). Eventually they cancelled the order and don't even tell you. After requesting to speak to a manager and being told I'd get a call back after 4pm that day, someone finally called me 5 days later so offer something completely different at full cost. Unlike most retailers who seem keen to rectify a problem and not lose your custom, Verbaudet seem not to care and do everything possible to lose it. Will never shop with them again and would advise others not to either.
Order placed at the end of June but not received 3 weeks later. When I checked I was told it had been sent and I would need to wait 5 days for a reply. 5 days later and nothing so checked again and told it was missing during delivery. Asked for items to be resent via next day delivery and told they 'don't do' next day - even I can go to the post office and arrange next day! Another day later and still nothing. Complained and was told someone would call back - not easy when you have a 4 month old but was told couldn't hold to speak to a supervisor. Eventually got a call to ask what items I would like subsituted as the original items were no longer in stock. They couldn't understand why I was unhappy with this or the delivery failure - why no one told me the items were no longer available eariler or held them I don't know. Also, while the items were available in stores they were unable to arrange for delivery from there as they are a 'different bit' of the company. Cancelled the order but now in August and still awaiting full refund. Rubbish service and even worse customer care when things don't go smoothly. Will never buy from them again!
AB found this review useful
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