Emma Sherlock´s profile

Reviews (1)


Problem Rectified - Overall Very Good Service

A problem occurred due to Paypal not forwarding my order. Customer service & management have dealt with my problem swiftly to cause me minimal problems which is greatly appreciated. Very happy with service and would recommend this service to others.

31 October 2012

Reply from buysend.com

We had a problem with the payment of this item where it hadn't marked it on our system. Communication was made via email on 29th & 30/10/2012 explaining the problem. We received a response on the evening of 30/10/2012. We have been working this morning 31/10/2012 to resolve the issue which we have now done however as of midday 31/10/2012 this customer has left us this disappointing review which is a great shame. Unfortunately the issue required help from a 3rd party (our payment processor PayPal) and this can sometimes take a little longer than if the problem could be resolved in house. The issue is now resolved and the customer has been fully refunded. I hope this is a satisfactory outcome.

For any further queries Emma you can email me direct or call my direct number which you now have.

Kind Regards
Dave Waters
BuySend.com Ltd

Emma Sherlock´s profile

profile image of Emma Sherlock
Emma Sherlock
United Kingdom