So Trustpilot called us up and decided that it would be a good idea to pay them £70.00 a month for them to call all of our customers so they could review our service, and so that we could respond if we were given a bad review.
If you don't pay them, they won't let you respond to give your side of the story, which doesn't sound very fair to me.
It's well documented that a large chunk of their reviews are made up anyway.
In my opinion, they are trying to extort money from companies in order for them to be able to give you a right to reply - that's not democratic or fair in any way. If one side has a voice and doesn't have to pay, why should the other be disadvantged?
I would steer clear of this website as there is no way to tell if the review is true or not.
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