Simon´s profile

Reviews (3)

Harleylegal

A rip off, collecting all the money for themselves

This company will rip you off - their communication is non existent, they take a 40% cut of any debt and then won't pay it to you for months. STEER WELL CLEAR AND USE A PROPER COLLECTIONS AGENT.

Gardenersclapham

Poor service, bad English, untrained staff - USE THEM AT YOUR PERIL!!

I had the misfortune of stumbling across this company to come and do a garden tidy for my property in Clapham, and the people they sent were useless, they didn't know what they were doing, were clearly not trained, and to top it all, I discovered that they are just cleaners posing as gardeners. They did not speak English so it was very dfifficult to communicate with them, and they made a right mess of my lawn. I would steer right clear of them, they should not be allowed to trade.

Trustpilot

£70 a month to respond to negative reviews!

So Trustpilot called us up and decided that it would be a good idea to pay them £70.00 a month for them to call all of our customers so they could review our service, and so that we could respond if we were given a bad review.

If you don't pay them, they won't let you respond to give your side of the story, which doesn't sound very fair to me.

It's well documented that a large chunk of their reviews are made up anyway.

In my opinion, they are trying to extort money from companies in order for them to be able to give you a right to reply - that's not democratic or fair in any way. If one side has a voice and doesn't have to pay, why should the other be disadvantged?

I would steer clear of this website as there is no way to tell if the review is true or not.

John Roullier, B, K Redgate, John Vickeryand Alexander Tao found this review useful

31 October 2012

Reply from Trustpilot

Hi Simon, and thanks for your review.

What you're writing isn't quite correct. All companies can create a company profile for free and answer to all reviews, the positive and the negative ones - without having to pay one penny.
Give it a try! Sign up here: http://www.trustpilot.co.uk/business/signup

I am sorry that you misunderstood the whole concept of Trustpilot and hope you would like to try it out.

Kind regards,
Bertrand Carton
Trustpilot

Simon´s profile

profile image of Simon
Simon
Reviewer
1975
London, United Kingdom

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