Incompetence and lie - that is what I can say about CPW. My phone died when I left it charging overnight. It was accepted by CPW local shop. However, soon after that, I received the report saying it was water damaged. The report was poorly written, showing low-quality small spot somewhere, which made a "highly qualified engineer" make assumption I dropped it into the water. I tried to speak with CPW customer support so they could explain this report to me. The response was rather arrogant and rude. I was occused of opening the phone (not even my brand). By having such response, I reported the problem to manufacturer directly and, oh miracle, the phone was repaired for free. The manufacturer confirmed there was no water damage at all. I'm surprised the company with such rating still have the business in the UK... but not with me and my friends anymore!!!!
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