i have had to give one star as i can give no lower!!! this site should have a minus star rating.
I cannot warn you all enough, if you are considering using First Utility DONT.
i am at the end of my tether with this company.... 6 months ago i changed supplier as i had the unfortunate situation of having no choice in supplier when i moved into my current rental property.
First Utility supplied me 55 days worth of Gas and 22 days of Electricity... after all this they presented me with a bill that made me choke.
in 55 days i had used 17450 units of Gas which equated to £682!!! reading was totally incorrect and 6 months later they are still struggling to send me a bill with the correct reading!! 7 times now i have given these reading to them and sent them a written complaint with the readings.
my total bill was £895.71
i am not paying this and have told them this, i will pay for what i have used, but First Utility fail to grasp this concept.
i am now waiting for yet another call back from a Team Leader, i have no confidence that this will be resolved, and so i look forward to seeing them in court!!! in fact a copy of my complaint will be sent to the BBC watchdog programme, i urge everyone that has had problems with First Utility to do the same.
this company cannot and should not have any right to provide a SERVICE as they are totally incapable of providing one.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.