i have had to give one star as i can give no lower!!! this site should have a minus star rating.
I cannot warn you all enough, if you are considering using First Utility DONT.
i am at the end of my tether with this company.... 6 months ago i changed supplier as i had the unfortunate situation of having no choice in supplier when i moved into my current rental property.
First Utility supplied me 55 days worth of Gas and 22 days of Electricity... after all this they presented me with a bill that made me choke.
in 55 days i had used 17450 units of Gas which equated to £682!!! reading was totally incorrect and 6 months later they are still struggling to send me a bill with the correct reading!! 7 times now i have given these reading to them and sent them a written complaint with the readings.
my total bill was £895.71
i am not paying this and have told them this, i will pay for what i have used, but First Utility fail to grasp this concept.
i am now waiting for yet another call back from a Team Leader, i have no confidence that this will be resolved, and so i look forward to seeing them in court!!! in fact a copy of my complaint will be sent to the BBC watchdog programme, i urge everyone that has had problems with First Utility to do the same.
this company cannot and should not have any right to provide a SERVICE as they are totally incapable of providing one.
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