Samantha Parris´ profile

Reviews (1)

FirstUtility

.......... where do i begin!!!

i have had to give one star as i can give no lower!!! this site should have a minus star rating.

I cannot warn you all enough, if you are considering using First Utility DONT.

i am at the end of my tether with this company.... 6 months ago i changed supplier as i had the unfortunate situation of having no choice in supplier when i moved into my current rental property.

First Utility supplied me 55 days worth of Gas and 22 days of Electricity... after all this they presented me with a bill that made me choke.

in 55 days i had used 17450 units of Gas which equated to £682!!! reading was totally incorrect and 6 months later they are still struggling to send me a bill with the correct reading!! 7 times now i have given these reading to them and sent them a written complaint with the readings.
my total bill was £895.71

i am not paying this and have told them this, i will pay for what i have used, but First Utility fail to grasp this concept.

i am now waiting for yet another call back from a Team Leader, i have no confidence that this will be resolved, and so i look forward to seeing them in court!!! in fact a copy of my complaint will be sent to the BBC watchdog programme, i urge everyone that has had problems with First Utility to do the same.

this company cannot and should not have any right to provide a SERVICE as they are totally incapable of providing one.

12 November 2012

Reply from First Utility

Dear Miss Parris,

Thank you for bringing this matter to our attention and we are pleased that a member of our Consumer Affairs team has spoken to you and resolved the issues for you. We are sorry for the inconvenience this situation has caused you.

Kind regards,
Customer Services, First Utility

Samantha Parris´ profile

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Samantha Parris
Reviewer
1974
Kidderminster, United Kingdom

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