I've never used this service before but used it in an emergency situation. Could not have had a better experience. Sammy Negron served as my passport agent and helped me get everything done quickly by walking me through it part by part. He was available by phone if I had questions and helped this process happen quickly and efficiently. I joked that he's like superman. He was able to track my passport's location post hurricane sandy and I got it in time to make my vacation. Huge help. I'd easily use this service and ask for Sammy again. Let's just hope I don't lose my passport again and have to!
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