Chris Garnett´s profile

Reviews (1)

Lovefilm

Appalling customer service and very slow turnaround of disks

I had been a customer for some time on a now defunct 15 credits for 6 months deal. Their website could not manage to show my contract renewal date properly.
Due to their use of 2nd class post and poor organisation, it was taking over a week between DVDs, so I decide to cancel just before my contract was due for renewal. Various confused responses from their offshore customer service centre and inducements to stay, but I stil left. Then they billed me for the next 6 months anyway. Now they're not answering my emails and I have disputed te transaction with my credit card company. Absolutely dreadful and a mire of appalling customer service.
Do not touch. I now use Cinema Paradiso and it's first class post, brilliant selection of DVDs/Blu-Rays and incredible customer service: I had a foreign language film I reported as I couldn't get the subtitles to work from laptop or DVD player and they replaced it before I returned it. Credits also roll over.

Chris Garnett´s profile

profile image of Chris Garnett
Chris Garnett
Reviewer
1972
Coventry, United Kingdom

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