Catherine Ellis´ profile

Reviews (3)

CheapSuites.co.uk

Next Day delivery should mean just that

I ordered from here next day delivery, at first I was really impressed with things, e-mails managing my expectations & texts telling me progress: e.g. text on 28th October telling me my delivery would be made on the 29th October. I organised a workman to take delivery (which was charged at his day rate), it did not show up & when we chased later in the day we were told it had gone to a depot, there was no indication this would happen. We were promised call backs which didn't happen either. The goods were delievered on the 30th in the end and the delivery guy agreed they should have been delievered on the 29th & could see no reason why they weren't. This cost me a day rate for the workman extra as he was only there to take delivery & check all OK, & depending on delivery time, potentially start work. Shame, the goods are pretty decent!!

02 December 2013

Reply from www.cheapsuites.co.uk

Dear Catherine

Further to our telephone call this morning as discussed I will ensure that the delivery cost is refunded back to the original payment method.

Once again I apologies for the delay in receiving your delivery.

Kind Regards

Debbie

The Cheap Suites Team

Glasses Direct

Great service

Very quick & reliable, informed of progress at every step on the process

www.drinkfinder.co.uk

Great service

Arrived well packaged, on time, as expected; was kept updated & informed throughout order process.

Catherine Ellis´ profile

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Catherine Ellis
Reviewer
United Kingdom

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