Don't bother, some things in life just aren't worth the hassle. I raised a request in January 2012, they lost it. I didn't know for some time, thinking they were dealing with it. When I noticed it disappeared I had to push to get it re-raised, so my cashback is now on course to be paid in January 2013 - when it should have been July 2012
All this fuss and no apology for £70? I'm not bothering in future.
Their Customer Service system is awful, the options available are really restrictive so you might as well pick any option when you're complaining.
January 2013: I had to chase and push for an update, the money is apparently on its way - minus £5 for a retention fee which I wasn't previously aware of. So even here, it's far from satisfactory, it's really not worth the hassle if this is how they operate. They should be shut down.
David Phillips found this review useful
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