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Cologneandcotton.com

If you are in no hurry - order from Cologne and Cotton

I placed an order for a diffuser. From their email it took FIVE days for the item to be dispatched and now TEN days later I have not even received it. So if you are in a hurry, use another company.

01 November 2012

Reply from Cologne and Cotton

Thank you for your feedback Mrs Cottam.
We are very sorry that you feel let down after your purchase.

Upon investigating this matter further we have found that your order was placed on the 22/10/12 and dispatched by us on the 23/10/12.

Unfortunately your review is the first notice we have had regarding this matter and it would appear as though we are dealing with a lost parcel or failed delivery.

A member of our customer service team will be in contact to resolve this problem for you.

Kind Regards

Customer services
Cologne & Cotton.

Mrs juliette cottam´s profile

profile image of Mrs juliette cottam
Mrs juliette cottam
Reviewer
United States

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