POSTING ON BEHALF OF NITE INTERNATIONAL LTD
Nite have used Solopress on a couple of occasions and whilst they offer a fast print and delivery service they do not accept responsibility for proofing artwork on their systems, nor the contents of the order following dispatch.
There were several issues with our order, most notably the inadequate packaging and damaged contents upon delivery . The artwork supplied did not load properly on their system leading to various errors on the print - this issue would have been easily prevented had the job been correctly proofed.
Solopress were unable to present a reasonable solution therefore we are now left with an inadequate print at our notable expense. It goes without saying that Solopress have lost all future business from Nite.
I order items via the Chemist4U website hoping for a swift dispatch and delivery , however the items have never been delivered. However my credit card has been charged.
I have contacted Chemist4U on two occasions in an attempt to resolve this, but have yet to receive a response. The website does not detail a contact telephone number which can only suggest that they do not wish to speak with customers and have no interest in resolving problems.
My recommendation, DO NOT BUY FROM THIS ONLINE STORE.
Kate found this review useful
Following numerous attempts to try and resolve a combination of errors and problems on my Orange account, 4 months on I continue to talk to operators who do not know what they are doing or how to resolve the matter. Recorded correspondence has been sent to Orange Customer Service, to the address detailed on their website, yet to date they have chosen to ignore this with the 8 week response period expiring.
Having made the mistake of extending my contract with Orange following an extensive sales pitch, of what I now know to be utter lies, I am confident in suggesting that you are better off using an alternative service provider. Whilst I cannot guarantee a smooth ride with a competitor, I can assure you that the level of customer service will go far and beyond the level that Orange operate at.
Please be assured that I am not marking Orange at 1* because I want something out of this. I do not believe in demanding 'compensation' based on a poor experience, however I do believe that when a contract is signed a company has a responsibility to adhere to the customer service statement.
My suggestion to Orange - stop wasting money on annoying and poorly executed cinema commercials and direct this budget, or at least a portion, into staff training and maintaining existing customers. Alternatively, if you insist on steering customers to your website improve this along with your mobile app so that it can handle the level of traffic required.
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