I was expecting an important parcel so I took a day off from work and stayed home. On the day when it was supposed to be here I received a text message saying that [Name] the driver will deliver it between 1-2 pm. At 2 pm I checked the online tracking and it indicated that they were unable to deliver the parcel as no one was home to receive it.
I was literally shocked so I called customer services where I was told that the driver does not answer his phone but they left a message at the depot to deliver it by the end of the day. It did not arrive. Thank you [Name] for taking god knows how much time off your day and marking people as they were not home so you can do whatever you are doing on your shift.
At 8pm I went online again and re arranged a delivery for the next day. I hope it will arrive and won't be delivered by some lazy employee.
It is pure disgrace to pay for a service that does not deliver.
We oredered online an item that was supposed to be sent by Hermes. They came twice and did not buzz the bell or try to contact us, just left a note saying how many times they attempted the delivery. No Reference number about who delivered, no date when they will re-deliver it. But I completely understand the logic behind. If they don't deliver the parcel just leave notes, than they will have to do it again two more times, so the employees can be busy all the time and get paid for it of course. The management probably very satisfied looking at high trafic.
No customer service, isn't it against the law not to have a place where you can leave feedback?
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