Well the price of the tyres might not have been the most competitive, but it was worth paying a bit more for the efficient service.
I booked on line and immediately received a confirmation email, followed by a phone call confirming booking. Fitter rang when on his way as promised, and was pleasant and efficient. All done in my own front path. Worth every penny!
This week I paid for a named day delivery from Asda Direct, and it turned out that Yodel would be the courier. I live in an apartment behind electric gates, but there's a key pad outside, and also at the appts entrance. I also gave my mobile number on the order, and instructions to ring it for entrance.
I waited in for a 14 hour time slot, only to read on the tracking screen that my delivery had failed due to 'no access to property'. I rearranged delivery for two days later, but then got a text the next day saying it was out again for me. Again...spent all day trying to keep electric gates open so that they had no excuse, only to again see a message on tracking, that delivery had failed and they'd left a card...which they hadn't.
I live in an apartment, not a castle with a moat around, and I think the drivers should care a bit more about the service, as paying for something, and then not getting it is very frustrating.
Also..when trying to ring them, you can't get past the bit where you have to enter the number off the card they're supposed to leave. As I didn't get a card, I couldn't discuss my delivery with anyone. A very frustrating two days, ending with me cancelling the whole order.
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