Graham Collins´ profile

Reviews (2)

www.118golf.co.uk

Great service

I ordered on Bank holiday Monday with 4-5 day delivery option. Goods arrived in two days, brilliant.

GolfOnline

Promising Delivery

Having ordered a few items recently I have been disappointed with the actual deliveries. It seems Golfonline are either being let down by their delivery partners or they themselves are too optimistic with their delivery dates. On three occasions delivery was a day later than promised. Otherwise I am very pleased with my purchases.

02 November 2012

Reply from Golfonline

Dear Graham,

Thank you for your feedback, we are happy that you are pleased with your purchases. Having 3 let downs, all exactly one day later than promised, tells us that this is obviously an miscalculation in our commitment to deliver to your area. We will look at your last three orders and pull in our delivery partner to discuss what happened. We will then either make any changes to meet our commitment, or adjust our delivery promise to one day later. Regardless, we'll drop you an email once we find out more.

In the meantime, you're next delivery is on us, simply ping us back on team[at]golfonline.co.uk. We appreciate the feedback, and your multiple orders.

Best,
Martin

Graham Collins´ profile

profile image of Graham Collins
Graham Collins
Reviewer
United Kingdom

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