Toni Elliott´s profile

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Worse than useless customer service team

After buying a Groupon code I tried to order 5 Hello Kitty bracelets as gifts at a birthday party. There was an error processing the order when I tried to get it delivered to store, then when I went back to the website at a later date my Groupon code was no longer recognised. I emailed them to explain the situation and did not receive a response for a week. The replacement code they provided was not recognised, so after another email (and another weeks wait) a second replacement code was provided with the warning it was only valid for 48 hours. Again this was not recognised! By this time the party had been and gone and I was losing patience so emailed them with my address and original Groupon codes and asked them to send out the desired items to me directly. A further week later (!!) I received another email where the person had clearly not even bothered to read the previous emails, who told me to place the order again (remember the code expired five days ago now). After replying to inform them I would be making a complaint, I visited the website again only to find there is no option for this! To do so I will need to call the customer service idiots who have messed everything up in the first place! I will never order from BHS again and it seems I'm not the only one. Little wonder there is nowhere to complain about the service online. Steer clear is my advice.

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Toni Elliott
Ipswich, United Kingdom