Essential Travel

Too good too be true

I find your website much user friendly and surprisingly the annual cover is cheaper than a single trip . Obviously , there must be a logical reason which beyond my understanding . Also your term and conditions is not very explicit and i suppose if indebt details were given you could have attarcted more people . Remember , you are in a business to make profit and we are the general public who doesn't like risk . Therefore by making a full list of potentail genuine issues that could happen to an individal will certainly make the majority of travellers to take cover . i have always take a cover when i travel and never claim anything but i don't mind because i have known people who had suffered badly because they never take a cover . Your website doesn't communicate this importance enough . Goodluck anyway .

05 November 2012

Reply from Essential Travel Ltd

Dear Mr Seennapen,

Thanks for your feedback.

Please note that if we had to post every potential issue, there would be tens of thousands. This is why we try to make it clear in our policy wording what is covered by each category within the policy.

If you need any further clarification, please feel free to get in touch with our customer services team on: 0845 803 5434 or customerservices@essentialtravel.co.uk.

Kind regards,
Essential Travel