We ordered a takeaway just before 4pm to be delivered at 4:45pm only to get a phonecall at 4:30pm saying it was cancelled as we weren't within the delivery area! After some heated discussion he said that if we wanted our order we'd have to pay a £3.50 delivery charge! So not only did they lie on their site and e-mail confirmation, they then expect us to pay extra and wait an extra God knows how long for an order we were supposedly getting 15 minutes later. He was not apologetic and as they'd already taken the money we now have to wait for a refund! Not impressed!
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