James´ profile

Reviews (3)


Waste of time

Messed me about with a live rock order, I took my last day of holiday off this year and they didnt do what they promised which was to order me suitable rock from their supplier. I have had bad service from them in the past too however I was tempted back for the 0% offer.....

Never again Charterhouse!

12 December 2013

Reply from Charterhouse Aquatics

Hi James,

We are very sorry that you are unhappy with the service you have received from us.

Please be assured that everyone at Charterhouse tried their best to provide you with the specific rock pieces that you were looking for.Images of available stock were sent but unfortunately did not fulfill your needs, even though they were in line with our standard stock quality of Premium Live Rock

Attempts were made to special order specific pieces in for you for but these were not available with the supplier and could not be delivered on the selected day.

I appreciate that you were advised this could take place and usually this is not a problem,but on this occasion were unable to provide the tailored service we work so hard to offer all customers.

Please remember that Live Rock is a natural product and although we try and get the best quality available,sizes,shapes and colour will vary between shipments.

I hope that this explanation restores some confidence in Charterhouse and that we can provide you with a more pleasurable shopping experience in the future.

Kind Regards,
Ryan Davis,
Charterhouse Aquatics Management.

Swift Supplements

Good price and delivered on time

Great price on the items I bought and great communication with swift delivery. Shame your not the cheapest on everything as I wouldn't shop anywhere else!


Amazing service and a stunning engagement ring! She was thrilled!

Excellent service, i was recommended to diamondgeezer by a friend and I wasn't disappointed, great diamond for the price and I was fully kept in the loop with progress.

Will use you again for the wedding rings!!!!

James´ profile

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United Kingdom