There is nothing wrong at all with the service provided by Gardensite.
The particular shed ordered, however, is quite basic, but probably one should not expect too much for the money - it is budget-priced.
However, some of the instructions are incorrect, and some of the screws/nails provided are slightly inadequate for the job. The felt nails, for example, are too short... and the floor battens are quite flimsy. You are told to screw door hinges only where battens are fixed to the back, but there ARE no battens in the centre of the doors!
This is very much a kit: there is a large pile of loose bits of wood delivered with the assembled side panels, and large bags of screws and nails. You have to unroll new rolls of roofing felt and fix them to the roof panels, you have to fit the perspex window panels in their openings, and fit a vertical bracing bar to one of the doors. The instructions for the latter point are quite unclear.
None of these tasks are terribly difficult, but they do require a bit of care, and quite a lot of time!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook