Stephanie Sharp´s profile

Reviews (1)

DPD UK

Inept and useless

This company has the worst service I have ever experienced. I paid for a express delivery for a package for it to be specifically delivered today and I have just received an email notifying me that apparently there was no one available to sign for the order. Interesting seeing as I have been at home all day and there has been no card put through my door. What makes it worse is that there is no way of being able to speak directly to anyone at your company to query or make a complaint to. I have just contacted the company with whom I placed my order and have been told that the driver is unable to redeliver today as he has gone home! He clearly has not bothered to do the job he is paid to do and rewarded himself with an afternoon off. How nice for him. Meanwhile I'm sitting here having taken a day off to wait for this delivery and will have to take a further day off to sit about and wait to see if your driver will be bothered to deliver next time. Thanks to DPD I will have lost two days earnings.

Andreas Pitters found this review useful

06 November 2012

Reply from DPD UK

Hi Stephanie,
Thanks for getting in touch with us. It seems that the driver had some difficulty finding your address. I apologise for any inconvenience that was caused as a result. I see that the parcel was delivered yesterday, was everything okay? If you wish to discuss this matter further, please drop us an email - socialmedia@dpd.co.uk
Kind regards,
Bobby.

Stephanie Sharp´s profile

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Stephanie Sharp
Reviewer
1981
Rutherglen, United Kingdom

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