(Save your money and go to a repitable company
I bought a hp laptop for my husband as he has had a stroke and can't do a great deal. I obviously took the knowhow agreement out because my husband is very unsteady on his feet and knew it would probably get damaged.
As expected it did get damaged and went in for repair. A week later it came back. The day after it went back in for repair as something else went wrong with it. Not damaged just went wrong. The week later i got it back and yet again the day after something else was wrong with it and went back in for repair yet again. And suprise suprise the day after i got it back in it went again for another fault. Sent it back AGAIN recieved it back AGAIN. and guess what, its got another fault. Ive had no use out of the laptop for 8 weeks due to it always being in the repair centre. This time the day after i recieve it back again it says battery faulty and keeps shutting off after 2 mintes of unplugging it. It only worked when power supply was plugged in. I phone them up to complain like mad and to yet again book it back in for another repair. To be told this time that the battery is not covered under the agreement and i would have to buy a new battery. The battery was not faullty when it went in but came back faulty.
I thought knowhow was supposed to be a good company but all i know is KNOW HOW KNOWS **** ALL
PC WORLD CURRYS KNOWHOW ARE THE SAME COMPANY STAY AWAY.
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