I ordered a set of saucepans on the internet, which was a very easy and they were delivered the next day. The box was ripped but all of the contents were in perfect condition, I haven't used the pans yet as I'm waiting for my new kitchen to be installed, but I don't expect any problems. A very efficient service.
I have ordered a large American style fridge freezer, which is sadly out of stock. I was telephoned within 24 hours of placing the order to inform me that I would have to wait until early December for delivery as there was no stock in the UK and was I OK to wait. I am OK to wait and I was assured that no monies will be taken until my goods are ready for dispatch. I was very pleased they kept me informed, gave me an option and were very helpful and polite - so far so good.
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