I placed an order for my contacts on October 12, 2012. A charge instantly showed up on my account for the order I placed. On the 19th, I received a confirmation email saying they were shipped and I would receive them in 4-6 days. So it took 7 days for them to even process my order. Now, it is November 3. I have yet to have received my order. I called them on October 30 and was told they would send me a confirmation email saying where my contacts were located. Within 24 hours I received an email only telling me I DEFINITELY would receive them in 2-3 days and apologized for the delay. I am VERY unhappy that I was charged for a product that has yet to have been delivered. I called today (November 3). The guy apologized again and said no one was in the shipping department to tell me when I should receive them (even though i should have received them today according to their email). He said on Monday, he will have someone look for my order. I am absolutely livid. I told him, the contacts better be on my doorstep on Monday or this won't be the last he has heard from me. He also refused to give me a refund nor any incentive. I may have to take legal action. I was fooled by all the positive reviews. Don't let them fool you either! I am never ordering from this company again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.