Lensplanet

Unreliable!

I placed an order for my contacts on October 12, 2012. A charge instantly showed up on my account for the order I placed. On the 19th, I received a confirmation email saying they were shipped and I would receive them in 4-6 days. So it took 7 days for them to even process my order. Now, it is November 3. I have yet to have received my order. I called them on October 30 and was told they would send me a confirmation email saying where my contacts were located. Within 24 hours I received an email only telling me I DEFINITELY would receive them in 2-3 days and apologized for the delay. I am VERY unhappy that I was charged for a product that has yet to have been delivered. I called today (November 3). The guy apologized again and said no one was in the shipping department to tell me when I should receive them (even though i should have received them today according to their email). He said on Monday, he will have someone look for my order. I am absolutely livid. I told him, the contacts better be on my doorstep on Monday or this won't be the last he has heard from me. He also refused to give me a refund nor any incentive. I may have to take legal action. I was fooled by all the positive reviews. Don't let them fool you either! I am never ordering from this company again.