Sschnade C´s profile

Reviews (2)

Groupon UK

Really good deals and good service

I really haven't had any problems with Groupon and i've saved a lot of money on restaurants and experiences. I would like a bit more of a range of products but on the whole a thumbs up.

Wowcher

bad customer service and your personal info is not safe

I ordered a hotel break, wowcher failed to advertise the £20 supplement for a saturday stay. It emailed to advise of the error and offered a refund. This is not the problem, it made a mistake and tried to put it right, fine. BUT when it e-mailed me it did a group e-mail which included my e-mail address to everyone who had ordered the wowcher leaving me open to spamming. I used wowcher because it guarantees personal info is safe, I am very careful about who I trust my e-mail address to.

I requested a refund as the deal was no longer good value it took ages and they blamed paypal for the problems. I did eventually get it back.

I e-mailed about the data protection breach. They recalled the e-mail (too late i already had everyone elses e-mail address and if they opened it they had mine) but they did not respond to my complaint.

They sent a general sorry e-mail this time appropriately blind CCd but they left someone elses details in the body of the e-mail. I advised them, e-mail recalled but again no response to my complaint.

I can accept errors but have the grace to apologise and reply to complaints.

Other than this I have used one other service, a photo canvass, it was ok, available as cheap elsewhere though.

04 November 2012

Reply from wowcher.co.uk

Good Morning,

I am extremely sorry to hear of the experience you have had with wowcher, we are aware that there was a security issue a few weeks ago however we did send an apology to all customers explaining what had happened and what we were doing to ensure this did not occur again in the future. I can only apologise if you did not receive this.

If you want to email enquiries@wowcher.co.uk with TRUSTPILOT in the subject we can provide you with all of this information.

Kind Regards

Wowcher

Sschnade C´s profile

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Sschnade C
Reviewer
Cardiff, United Kingdom

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