Rob Till´s profile

Reviews (1)


Charges a useage fee for faulty items

Purchased a Pure Legato unit. It stopped recognising CDs after 8 months. Sent the unit back & they sent a different unit out that didn't work at all. Sent that back for a refund & they have deducted a "useage fee" because it worked for a time. They couldn't have it repaired & no replacement could be found. E-mails were not replied to & I had the phone put down on me. Eventually spoke to Service manager & Customer care manager. Both flatly refused me the full refund as I had some useage out of the unit before it became faulty. Customer service? What customer service?

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Rob Till
United Kingdom